Customer Projects - some typical tasks

A selection of typical tasks undertaken for customers in the last few months

Management and IT Consultancy

Deal with ineffective support provider on behalf of customer
Specify software and hardware for new system, source appropriate products
Advise on and specify system upgrades
Deal with suppliers to resolve issues on behalf of customers
Deal with network suppliers regarding broadband, phone and internet services on behalf of customers
Hold supplier beauty contest for new support provider
Advice on downsizing/outsourcing IT support
Prepare Disaster Recovery Plans

Server monitoring and maintenance
Resolve poor performance issues
Configure DNS correctly (Small Business Server)
Advise on, install and configure new Windows 2008 server. Active Directory domain migration from Windows 2000
Migration from SBS2003 to new server on SBS2008
Migration from SBS2003 to new server on SBS2011
Bare metal system recovery for SBS 2008 following major server failure
Overcome Publiuc Folder migration issues in SBS migration
Establish Active Directory Domain Trusts
Reconfigure former Windows 2003 R2 domain controller as controller in a new AD domain
Reinstall SBS server after hardware failure
Establish, verify and troubleshoot server backup routines
Resolve system disk full issues
Advise on and install backup hardware and software, and configure (SBS 2003)
Resolve issues with corrupt user profiles (SBS 2003)
Resolve FRS errors in Windows Server 2003
Trouble-shooting RWW (Remote Web Workspace) on SBS 2003
Configure WSUS (Windows Server Update Services) (Windows Server 2003 and Windows Server 2008)
Resolve SMTP/email conflicts on web server
Active Directory maintenance (various Windows Servers)
Install Windows server firmware and software updates
Server anti-virus installation.
Install and configure Sharepoint Foundation 2010
Reconfigure Backup Exec

Trouble-shoot Exchange Server – emails not always being sent
Connect iPhones and iPads to Exchange Server
Trouble-shoot iPhone connection to Exchange server - multiple copies of emails being sent
Recover corrupted Exchange database
Install and configure Blackberry Enterprise (Blackberry Professional) server on Exchange server.
Install and configure Exchange Server 2010
Reconfigure Exchange and domain settings to enable direct email receipt rather than through POP3 Connector (SBS)
Configure Exchange connectors to enable other applications to send emails through Exchange

Configure internet router and associated network settings – customer was suffering regular loss of internet connection
Set up remote access to network (VPN)
Set up site to site VPN using SonicWall and Netscreen firewalls
Set up new office network
Install new/replacement PCs
Install and configure Network Attached Storage (NAS) device
Install network for VOIP phones
Office relocation - reconfigure network and internet access
Troubleshoot slow start-up of Windows 7 PC in domain network
Resolve long-standing issues with wireless network service for guests in a hotel.
Organise change of ISP (Internet Service Provider) including changes to email and web hosting
Resolve slow broadband issues
Move domain name hosting to another registrar.
Reconfigure and replace broadband routers
Troubleshoot intermittent local area network connectivity
Recover Outlook contacts and emails after accidental loss
Set up home-office network
Windows 7 PC upgrade and migration
Install Microsoft Office
Install and configure Microsoft CRM
Remove spyware, remove virus, remove malware
Restore lost data
PC recovery/rebuild
Fix slow-running PC
Resolve failing Windows Updates
Fix computer crashes, computer freeze, computer hang
Install network printers, fix printing problems