Straightforward guides and papers on a range of relevant topics

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Guides and Papers

From time to time guides and papers are published on subjects of general interest related to computing and IT. They are intended for anyone using business computer systems. Every effort is made to minimise technical jargon. Feedback is welcome.

To read the downloadable versions of these documents you will need Adobe Acrobat Reader on your computer. If you haven't got it, already download for free here.

The Cloud - Your Business in their Hands?  Updated

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This paper gives guidance on some of the key questions about cloud computing:

  • What is it?
  • Benefits
  • Downsides
  • Who really is in control?
  • How best to use the cloud? .....more
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Achieving Reliable Systems

Reliable systems are essential to business efficiency. Crashes waste time and carry a risk of data loss or corruption. This guide gives advice on how to make your systems reliable. .....more

Backing IT Up

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Every business depends on its computer systems to some degree or other. For many, systems are vital to business survival and success. This brief guide discusses the necessity for backing up computer systems, why it is important, and the criteria for choosing backup methods and frequency. .....more

Computer Crashes, Freezes, Stuck, Locked-Up

It’s a real irritation if your computer stops working when you are in the middle of doing something. It is even worse if you also lose what you were working on at the time, or it won’t start up properly afterwards.

What are computer crashes, hangs and freezes?

What causes PC crashes, freezes, lock-ups and hangs?  .....more

Trouble-shooting lost Internet Access

Almost every business now depends on internet access to some degree or other. It can be both time-consuming and frustrating to resolve issues of slow speed or lost access. This guide will help you work through the various possibilities for lost internet connection, with reference to broadband connection over fixed telephone line. .....more

IT Support - is it delivering?

In any walk of life, unless you are a professional in the field concerned, it can be very difficult to know whether a professional service you are using is being carried out properly. This guide details some steps you can take.....more

How to change your Internet Service Provider - Updated

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At some point or other, you may find yourself needing to change your Internet Service Provider (ISP). The reasons may be many and include cost, performance or customer service. This guide gives the main steps to making the change. .....more

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Office Update Error
18th Jan 2019

Microsoft Office Click-To-Run software can sometimes encounter an error during update.  "Something went wrong" and error code 30015-26. This seems to be because corruption has occurr...