Customer Projects - some typical tasks

A selection of typical tasks undertaken for customers

Management and IT Consultancy

• Deal with ineffective support provider on behalf of customer
• Review existing systems and report on status and issues
• Specify software and hardware for new system, source appropriate products
• Advise on and specify system upgrades
• Deal with hardware/software suppliers to resolve issues on behalf of customers, raise and pursue support cases
• Deal with network suppliers regarding broadband, phone and internet services on behalf of customers
• Hold supplier beauty contest for new support provider
• Advice on downsizing/outsourcing IT support
• Prepare Disaster Recovery Plans
• System migration Project Management
• Distribution and Manufacturing consultancy for ERP software.

Windows Servers, physical and virtualised

• Server monitoring and maintenance
• Resolve poor performance issues
• Configure Microsoft Azure cloud server and Virtual Network.  Connect to on-site systems by VPN
• Configure DNS correctly
• Advise on, install and configure new Windows server. Active Directory domain migration
• Migration from SBS2003 to new server on SBS2008
• Migration from SBS2003 to new server on SBS2011
• Migration from SBS to Server 2016/Essentials and Office 365
• Migration from broken SBS2008
• Install and configure Server 2012R2, and migrate
• Bare metal system recovery for SBS 2008 following major server failure
• Overcome Publiuc Folder migration issues in SBS migration
• Establish Active Directory Domain Trusts
• Reconfigure former Windows 2003 R2 domain controller as controller in a new AD domain
• Reinstall SBS server after hardware failure
• Establish, verify and troubleshoot server backup routines
• Resolve system disk full issues
• Advise on and install backup hardware and software, and configure (SBS 2003)
• Resolve issues with corrupt user profiles (SBS 2003)
• Resolve FRS errors in Windows Server 2003
• Trouble-shooting RWW (Remote Web Workspace) on SBS 2003/8
• Configure WSUS (Windows Server Update Services) (Windows Server 2003 and Windows Server 2008)
• Resolve SMTP/email conflicts on web server
• Active Directory maintenance (various Windows Servers), server administration
• Install Windows server firmware and software updates
• Server anti-virus installation.
• Install and configure Sharepoint Foundation 2010
• Install and configure Terminal Services (Remote Desktop Services)
• Backup Exec, various versions
• Backup Exec 2012 SDR for complete system restore
• Arcserve Backup 17.5 installation and configuration
• Resolve issues with WSUS
• VMWare Esxi servers, resolve performance issues
• Virtualise PCs with old applications running on obsolete hardware
• Hyper-V virtual machines
• Sophos, Symantec, Kasperksy and AVG anti-virus software - installation, configuration, maintenance

Exchange Server

• Trouble-shoot Exchange Server – emails not always being sent
• Connect iPhones, iPads, Android devices to Exchange Server
• Trouble-shoot iPhone connection to Exchange server - multiple copies of emails being sent
• Recover corrupted Exchange database
• Install and configure automated email signature software for Exchange.
• Install and configure Exchange Server 2010, Exchange Server 2013
• Reconfigure Exchange and domain settings to enable direct email receipt rather than through POP3 Connector (SBS)
• Configure Exchange connectors to enable other applications to send emails through Exchange
• Change external domain name for Exchange Server
• Migrate to Office 365 email. Hybrid Configuration Wizard (HCW), and AAD Connect

SQL Server

• Resolve poor database performance issues
• Set up log-shipping to replicate database on public-facing web-server

Network, PC, laptop and mobile

• Configure internet router and associated network settings – customer was suffering regular loss of internet connection
• Set up remote access to network (VPN)
• Set up site to site VPN using SonicWall, Draytek and Netscreen firewalls
• Set up new office network
• Install new/replacement PCs and tablets, migrate data
• Set up mobile phones
• Upgrade PCs and laptops, including SSD upgrades
• Virtualise PCs - put special application PCs on new hardware
• Install and configure Network Attached Storage (NAS) device
• Install network for VOIP phones
• Office relocation - reconfigure network and internet access
• Troubleshoot slow start-up of Windows 7 PC in domain network
• Resolve long-standing issues with wireless network service for guests in a hotel.
• Organise change of ISP (Internet Service Provider) including changes to email and web hosting
• Organise external mail filtering services for Exchange Server
• Resolve slow broadband issues
• Move domain name hosting to another registrar.
• Reconfigure and replace broadband routers
• Troubleshoot intermittent local area network connectivity
• Recover Outlook contacts and emails after accidental loss
• Set up home-office network
• Windows 7 PC upgrade and migration
• Windows 8 PC issue resolution
• Windows 10 PC upgrade, issue resolution
• SSD migration, laptop and desktop
• Install Microsoft Office
• Install and configure Microsoft CRM
• Remove spyware, remove virus, remove malware
• Restore lost data
• PC recovery/rebuild
• Fix slow-running PC
• Resolve failing Windows Updates
• Fix computer crashes, computer freeze, computer hang
• Install network printers, fix printing problems